Kargo politikası

SHIPPING AND DELIVERY POLICY
Last Updated: May 29, 2026

At Moodkaset (moodkaset.com), we work to ensure your orders reach you as quickly and safely as possible. Details of our shipping and delivery process are provided below:

1. Order Processing Time

  • All orders placed through our website are carefully packaged and handed over to the shipping carrier within 1-3 business days of payment confirmation.
  • Orders placed on weekends (Saturday and Sunday) or public holidays are processed starting from the next business day.
  • During promotional or high-volume periods (e.g., November sales, year-end holidays), processing times may experience slight delays; we appreciate your understanding.

2. Delivery Times and Shipping Fees

  • Shipping Fee: Shipping fees, or any free-shipping offers/thresholds, are calculated and shown transparently at checkout.
  • Estimated Delivery Time: Once shipped, orders typically arrive within 3-7 business days, depending on your delivery city, region, and carrier volume.

3. Order Tracking

  • Once your order is packaged and handed to the carrier, a tracking number and tracking link are automatically sent to the email address on file.
  • You can track your shipment's status and estimated delivery date via this link or the carrier's official website.

4. What to Check Upon Delivery

  • Please inspect your package for any damage, crushing, water exposure, or signs of tampering before accepting delivery.
  • If there is visible damage, please have the carrier prepare a damage report and decline the delivery. Once a damaged package is accepted, it becomes significantly harder to resolve the issue, as the carrier's liability ends at that point.

5. Address Errors and Failed Delivery Attempts

  • It is the customer's sole responsibility to provide a complete and accurate delivery address and phone number at checkout.
  • If the carrier is unable to reach you at the provided address, your package is typically held at the nearest carrier branch for 2-3 business days. Reshipment costs for packages returned to us marked "recipient unreachable" during this period are the customer's responsibility.

6. Contact
For any questions about your shipment, delay notifications, or support requests, please contact us directly:

  • Company Name: [CMK-A GLOBAL LTD]
  • Email: [info@neskarglobalgroup.com]